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Aurélie GAFFET
33 (0)2 32 74 00 20
 
 

Metropolis of 260,000 inhabitants, free from any significant outsourcer and at only 1h45 from Paris, the Le Havre region is appealing to customer relations centers and is an interesting human and economic alternative to off-shore setting-up.

The success of the outsourcer Nestor & Nelson and the integrated centers (Delmas, SPB) are its best illustrations.

 

 
With more than 360,000 inhabitants (agglomeration), an unemployment rate higher than the national average and an offer of quality training, Le Havre efficiently solves the human resource problems specific to customer relations centers. Among other things, the latter greatly appreciate the reliability of local labor, the staff turnover rates being among the lowest. More details...
 
 

Seaside Resort & Blue Flag (high quality of beach and water) with a 2 km beach in the town center, Le Havre offers an exceptional quality of life in Normandy at only 1h45 from Paris and a few minutes from prestigious sites: Deauville, Trouville, Honfleur, Etretat...

The agglomeration also offers a pleasant urban environment: many green spaces, beach, nautical sports in town center, easy and fluid urban traveling…80% of Le Havre inhabitants live less than 15mn from their work place! More details...

 
  Low rate of turn-over,
  Available and reliable labor,
  A favorable labor pool,
  A town free from any significant outsourcer,
  A quality of life linked to the sea in the heart of Normandy,
  Suitable sites available,
  Level of possible financial benefits.
 
A level of turn-over under 5%
Less than 400 people are employed in the call centers activity in Le Havre
An attractive labor cost, under the national and regional average level
The call centers of the Le Havre region...
Delmas (shipowner)
Integrated call centers
> 100 call center agents
SPB
Integrated call centers
> 230 call center agents
Nestor & Nelson
Telemarketing – Outsourcer
> 60 call center agents

CNC
Logistics
> 20 call center agents

 
 

Chanzy space
A real estate complex suitable for call centers, former head office of an international group

Up to 7,000 m² of air-conditioned offices
(areas of 800 m²),
Computer, conference, training and relaxation rooms, corporate restaurant.

Le Colbert office building
A proposition for new offices in the heart of the business district (head offices, stations, etc.)

More than 11,000 m² available (areas of 2,000 m² over 4 levels)

Link to Property-Real estate sheet

 
 

A large range of communication, information and broadband technologies is available in Le Havre region :

xDSL network (France Telecom, 9Telecom, Free)
Radio Local Loop network (Altitude Telecom)
Cable network (UPC)
Optic fiber network (France Telecom)
Possibilité de raccordement rapides de sites en LS sécurisée niveau 2 (France Telecom)
GSM mobile network (Organe, SFR, Bouygues Telecom)
3G broadband mobile network (Orange, SFR)
 
 

A university center point of 10,000 students!

Scientific and Technical University
International Business University
University Institute of Technology (10 departments including 5 in the tertiary sector)
Graduate School for Logistics Studies (ISEL)
Arts and Social Sciences
Management School of Normandy (ESC Le Havre)
24 BTSs (higher technical diploma), including call center options
 
Jean-Marie GUIAN - President of the group
"Setting up in Le Havre was the obvious thing to do: skilled and reliable employees, very affordable overheads and an outstanding quality of life for a town of this size."
 
 

In the face of the problems of labor availability, saturation of labor pools and setting-up costs encountered in the big French towns dealing in customer relations, and the major human resource and cultural difficulties revealed by experiences of off-shore relocation, Le Havre presents an appealing setting-up opportunity.

The availability of reliable labor, suitable setting-up sites, the proximity to the Paris region… All these key factors are combined to turn our future setting-up operations into dazzling successes!

 
 

French Association for Customer Relations
www.afrc.org

 
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Le Havre Développement - Centre Havrais de Commerce International
182, quai George V - 76600 Le Havre
Tél. 33 (0)2 32 74 00 20 - Fax 33 (0)2 32 74 00 29
Email : lhd@havre-developpement.com